OFER MY is a complete Multi-vendor Food, Grocery, eCommerce, Parcel, Pharmacy, or any kind of products delivery system developed with powerful admin panel will help you to control your business smartly.
1.1 OFER MY Return Policy is designed to protect our Customers against unsatisfying or damaged Products by offering 100% refund or exchange based on our Customers’ preferences upon mutual agreement meeting the return terms and conditions, once the Products have been delivered to the Customer after purchase from Platform. Any return of Products by Customers shall be governed by and subject to the terms and conditions set out under this Return Policy.
1.2 Customers are required to peruse and understand the terms of this Return Policy. If Customers do not agree to the terms contained in this Return Policy, Customers are advised to forthwith leave and stop using the Platform. The terms contained in this Return Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for the purchase of Product(s) on the Platforms.
2.1 This Return Policy is only applicable if the Products that you wish to return are purchased from the Platform. This policy does not apply to Products that have been stated as non-exchangeable or non-refundable on the Platforms.
2.2 The Customers shall initiate exchange or refund requests not later than 7 (seven) days from the date on which you received the delivery of the Products.
2.3 Products to be returned will require the Customers to first send a request via OFER MY Return Management System (RMS) by login into your account. Customers are required to select the quantity of the Product, the reason for return, Product condition upon received and return resolution. Customers must attach supporting video/images of the Products with at least 2 (two) different angles, pictures of the outer and inner of the packaging with courier label, bubble wrap/box, and the fragile sticker. Customer Support may request additional related supporting documents based on the Return Reason. Failure to provide such documents may result in delayed approval and return rejection. The return request will be reviewed by OFER MY Customer Support and Customers will be notified of the status of the request within 24 business hours. In the event that Customers made purchases without login into the account, you may request a return within the validity timeframe by sending an email to help@ofer.my with the above documents attached.
2.4 In the event a Customer returns a Product that is not accompanied by the accessories, gifts, or other items originally bundled with such Product, OFER MY shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such Customer is entitled to.
2.5 The returned Product must follow return requirements as below:
2.5.1 Products that are received with tags attached must be exchanged with those tags intact.
2.6 For any Products purchased under this series, OFER MY will only allow refund/exchange under the below return reason:
2.7 For any Product purchased under this series, there will be strictly no return under the reason:
2.8 Any return request for Products purchased under this series will still be required to follow OFER MY normal return procedure and rules as stated above.
2.9 Return of or refund for purchased Products shall not be entertained by OFER MY. if:
2.9.1 The return Product does not match to the return requirements (refer to clause [x.x]);
2.9.2 The return Product condition is different from the return request;
2.9.3 The return Product is different from the mutual agreement with OFER MY E-Commerce Customer Support in the approval email;
2.9.4 The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the Customer;
2.9.5 The return Product was not from the return order and it is not purchased from OFER MY Website;
2.9.6 The accessories delivered with the Product (such as chargers, cable, user manuals, etc) are not returned along with the Product, in an undamaged condition;
2.9.7 The return Product is misused, abused, altered, tampered or failure of the Customer to follow normal operating procedures outlined in the user manual.
2.9.8 Return is not applicable for wear and tear parts, Products’ electric circuits, chargers, batteries, and accessories.
2.9.9 No return for intimates, undergarments, clothes, accessories, and beauty Products due to hygiene reasons.
2.9.10 No return Products that are face masks and face shields due to reasons of hygiene and safety unless these Products were damaged/manufacturing defect upon received, failed to be delivered, or returned to us in unused, factory-packed conditions.
2.9.11 Product that is purchased as part of a set or multi-item pack, has to be returned as a whole set.
2.9.12 The return Products must not in used after opened if the return is due to damage upon arrival, wrong item, unwanted, expired item and the incomplete parts.
2.9.13 Return of full/complete sets (along with original packaging, instruction book (if any)) are required for the reason of damage upon arrival, quality issue (manufacturing defects/damage), wrong item, expired item and change of mind item.
2.9.14 Under the return reason of quality issue (manufacturing defect), wrong item, incomplete part, and change of mind item, the returned Product must not be in damage/scratch condition.
